We've compiled a list of frequently asked questions from our users.
What is it made of?
The shackle (10 mm; the average is 8-9mm) - the bread and butter of the lock - and the bent pipe (25 mm diameter, 2 mm material thickness) are made of hardened stainless steel, meeting the standard of regular bike locks. Besides being sturdy and secure, it’s also rust-free.
What if my phone dies or I lose my phone?
You can borrow a phone and log in to your account. That beats walking or using public transport to get home to retrieve your key, get back to your bike, and then ride it home.
Can it be cut?
The O-lock is as secure as any insurance certified ring lock on the market. Can it be cut? Of course, the thief can cut any lock with patience. What it can’t, though, is being lockpicked, as there is no keyhole.
Can it be hacked?
Yes. Anything is hackable. O-lock uses encrypted Bluetooth 5 communication. If you can hack it, your skills are probably better for hacking a bank.
What makes it different from other bike locks?
The O-lock is simply put more… simple. Less tech means fewer things to go wrong. That’s why we don’t stuff it with features like alarms that will go off when a friend of yours borrows your bike. Our App is made for private users, enabling a smooth sharing feature.
What is the battery life?
Because we simplified the lock to make it more sturdy, we have the most extended battery life of +2 years. The O-lock uses a non-rechargeable CR123 battery + emergency power in case the user ignores all low-power notifications for more than a month. +2 years battery life is achieved by the Bluetooth being in sleep mode most of the time and by taking advantage of the user’s muscle power to lock it rather than using a motor.